PAYMENT POLICY

Welcome to Tremblay Store, where we strive to make your shopping experience secure and convenient. Below is a detailed overview of our payment policy to ensure transparency and clarity regarding how transactions are processed. Should you have any questions, feel free to reach out to us at [email protected] or call us at +1 947-729-2069 during our working hours.

1. Accepted Payment Methods

At Tremblay Store, we currently accept the following payment methods:

  • PayPal: A globally recognized and secure online payment system. PayPal allows you to make purchases using your PayPal balance, linked bank account, or credit card. You do not need a PayPal account to complete your purchase—simply select “Pay with Debit or Credit Card” when prompted.

  • Payoneer: Another secure and efficient global payment system, allowing you to make payments directly from your Payoneer balance. Payoneer is particularly convenient for international professionals and businesses, ensuring your payments are handled smoothly.

2. Payment Security

At Tremblay Store, your payment information is protected by the most secure technologies available:

  • All transactions are processed through encrypted and secure payment gateways (PayPal and Payoneer).
  • We do not store any of your payment details on our servers, providing you with an additional layer of security.
  • Our website complies with industry-standard SSL (Secure Socket Layer) encryption, safeguarding all sensitive data shared during the transaction process.

Rest assured that your privacy is our priority, and we maintain the highest level of security to protect your personal information.

3. Currency

All transactions on tremblay.store are conducted in US Dollars (USD). If you are purchasing from outside the United States, your bank or credit card company may apply currency conversion rates and additional fees. Please check with your financial institution for more details if applicable.

4. Payment Confirmation

Once your payment has been successfully processed:

  • You will receive a confirmation email with details of your purchase and a receipt.
  • Your order will enter the processing phase, which typically takes 1-3 business days.
  • After the order has been processed and shipped, you will receive another email with a tracking number to monitor your shipment’s progress.

If you do not receive a confirmation email within 24 hours of placing your order, please check your spam/junk folder or contact us at [email protected].

5. Payment Issues and Declined Transactions

If your payment fails or is declined, please check the following:

  • Ensure that your payment details (e.g., card number, expiration date, billing address) are correct.
  • Make sure your card or PayPal/Payoneer account has sufficient funds.
  • Confirm with your bank or payment provider that they are not blocking the transaction for security reasons.

If the issue persists, please contact us at [email protected] or call us at +1 947-729-2069 for assistance.

6. Order Processing & Shipping

Once your payment is confirmed:

  • We begin processing your order within 1-3 business days.
  • Our flat shipping fee is $6.99 for all orders.
  • After processing, your order will be shipped with an estimated delivery time of 3-15 business days, depending on your location.

For more detailed shipping information, please refer to our Shipping & Delivery Policy.

7. Refunds

If you are eligible for a refund (as per our Returns & Refunds Policy):

  • The refund will be issued to your original payment method (PayPal or Payoneer) within 7-10 business days once we process the return.
  • You will receive an email confirmation when the refund has been successfully processed.

Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.

8. Fraud Prevention

At Tremblay Store, we take fraud prevention seriously:

  • All transactions undergo fraud checks to protect both our customers and our business from fraudulent activities.
  • In some cases, you may be contacted to verify additional details before your order is processed. This is a standard security measure to ensure the authenticity of the transaction.

We reserve the right to cancel or hold orders that appear suspicious or fail to pass our fraud prevention protocols.

9. Contact Us

If you have any questions or concerns regarding your payment, please don’t hesitate to contact us:

  • Email: [email protected]
  • Phone: +1 947-729-2069
    Our customer support team is available from 8AM – 6PM, Monday to Friday.

Thank you for choosing Tremblay Store! We are committed to providing a secure, efficient, and pleasant shopping experience for all of our customers.