RETURNS & REFUNDS POLICY

At Tremblay Store, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the items you received, we offer a flexible returns and refund policy to make the process as smooth as possible.

If you have any questions regarding your return or refund, feel free to reach out to us via email at [email protected] or call us at +1 947-729-2069 during our business hours, 8AM – 6PM (Monday to Friday).

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Return Window: You have 30 days from the date of receiving your order to request a return.
  • Condition of Items: The items must be in their original condition—unworn, unwashed, with tags still attached, and in the original packaging.
  • Non-Returnable Items: Certain items, such as undergarments, swimwear, and final sale products, are non-returnable for hygiene reasons. These will be clearly marked on the product page.

If the returned items do not meet these criteria, Tremblay Store reserves the right to deny the return.

2. Return Process

If you wish to return an item, please follow the steps below:

  • Step 1: Contact Us
    Before sending anything back, email us at [email protected] with your order number and the details of the item(s) you wish to return. Our support team will provide you with further instructions, including the return shipping address and any necessary return authorization.

  • Step 2: Shipping Your Return
    Once your return is approved, you are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item without a tracking number.

  • Step 3: Processing the Return
    Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria. This process typically takes 5-7 business days after we receive the package.

3. Refunds

If your return is approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued via the original payment method (PayPal or Payoneer). Please allow 7-10 business days for the refund to reflect in your account after it has been processed.
  • Non-Refundable Costs: Original shipping fees ($6.99) are non-refundable unless the return is due to a defective or incorrect item.
  • Partial Refunds: In cases where the item shows signs of use, damage, or missing parts not due to our error, partial refunds may be issued at our discretion.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you will need to return the original item for a refund and place a new order for the desired item. Please contact our customer support team at [email protected] for assistance.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately:

  • Email: Send us photos of the damaged or incorrect item, along with your order number, to [email protected].
  • Resolution: We will work to quickly resolve the issue by offering a replacement or a full refund, including shipping costs for returning the item if required.

6. Late or Missing Refunds

If you haven’t received a refund after the processing time has passed, please follow these steps:

  • Step 1: Check Your Account
    Verify with your bank or payment service to ensure there are no delays in posting the refund.
  • Step 2: Contact Us
    If you still have not received your refund after checking, contact us at [email protected] for further assistance.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item is defective, damaged, or incorrect.
  • We will cover return shipping in such cases and provide you with a prepaid shipping label.

For all other returns, we suggest using a trackable shipping service to ensure your return is delivered safely. Tremblay Store is not liable for returns lost during transit.

8. Address for Returns

Once your return is approved, please send your items to:

Tremblay Store
Attn: Returns Department
131 Georgia Dr,
Ashburn, GA 31714,
United States

Make sure to include your order number and return authorization in the package for quick processing.

9. Contact Us

If you have any questions or need help with the return or refund process, please reach out to us at:

  • Email: [email protected]
  • Phone: +1 947-729-2069
    We are available during our working hours 8AM – 6PM (Monday to Friday) to assist you.

Thank you for shopping with Tremblay Store. We appreciate your business and will do our best to ensure a smooth and hassle-free returns and refunds process!