SHIPPING POLICY

At Tremblay Store, we are committed to delivering your orders in a timely and efficient manner. We understand that receiving your purchases quickly is important, so we have designed a clear and straightforward shipping policy for your convenience.

If you have any questions regarding shipping, feel free to reach out to us via email at [email protected] or call us at +1 947-729-2069 during our business hours, 8AM – 6PM (Monday to Friday).

1. Order Processing Time

Once your order is placed and payment is confirmed through PayPal or Payoneer, we will begin processing it:

  • Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Processing Confirmation: After your order is processed, you will receive an email notification confirming that your order has been shipped.

We work diligently to ensure that your orders are prepared as quickly as possible, but please note that processing times may vary slightly during peak seasons or due to unforeseen circumstances.

2. Shipping Rates

We offer a flat shipping rate of $6.99 for all orders, regardless of size or location within the United States. This ensures that you know exactly how much shipping will cost, with no hidden fees or surprises at checkout.

3. Shipping Timeframes

Once your order has been processed and shipped, the delivery time will depend on your location. Below are the general estimates:

  • Standard Shipping Time: Orders within the United States typically arrive within 3-15 business days from the date of shipment.
  • Tracking Information: After your order has been shipped, you will receive an email with a tracking number that allows you to monitor your package’s journey. You can use this tracking number to check the status of your delivery at any time.

Please note that shipping times may be affected by external factors such as weather conditions, carrier delays, or public holidays.

4. Shipping Destinations

At this time, Tremblay Store only ships within the United States. We are not able to fulfill international orders. If you are located outside of the U.S., please stay tuned as we expand our shipping capabilities in the future.

5. Delivery Issues

While we strive to ensure that all orders are delivered on time, occasional delays may occur due to factors beyond our control. If your order does not arrive within the estimated timeframe:

  • Check the tracking number provided in your shipment confirmation email.
  • Contact us at [email protected] or call +1 947-729-2069 if you need assistance in locating your package.

We will do our best to assist you with any delivery concerns and work closely with our shipping partners to resolve any issues.

6. Lost or Stolen Packages

If your tracking information indicates that your order has been delivered but you have not received it:

  • Check with neighbors or anyone who may have accepted the package on your behalf.
  • If you still cannot locate the package, contact us immediately at [email protected] or call +1 947-729-2069 so we can investigate further.

Please note that Tremblay Store is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. However, we will assist you in filing a claim with the shipping carrier if necessary.

7. Incorrect Shipping Information

It is crucial that you provide accurate and complete shipping information when placing your order. If you realize there is an error in the shipping address:

  • Contact us as soon as possible at [email protected] or call +1 947-729-2069. We will make every effort to correct the address before the order is shipped.
  • If the order has already been shipped to an incorrect or incomplete address, Tremblay Store cannot be held responsible for the resulting delays or lost packages.

8. Shipping Delays Due to Force Majeure

Occasionally, orders may be delayed due to circumstances beyond our control, such as severe weather, natural disasters, or pandemics. In such cases, Tremblay Store will work with our shipping partners to minimize the impact of these delays, but we kindly ask for your patience and understanding in such situations.

9. Returns and Exchanges

If you need to return an item due to defects or dissatisfaction, please refer to our Returns & Refunds Policy for detailed instructions. Tremblay Store does not cover the return shipping costs unless the item was damaged or incorrect.

10. Contact Us

If you have any questions regarding shipping, or if you need further assistance, please feel free to contact us through the following channels:

  • Email: [email protected]
  • Phone: +1 947-729-2069
    Our team is available during business hours 8AM – 6PM, Monday to Friday to help with any inquiries.

Thank you for shopping with Tremblay Store! We appreciate your business and look forward to delivering your fashion essentials in a timely and reliable manner.